Frequently Asked Questions

What will sessions costs and for how long?

Each session will last 50 or 60 minutes (agreed in initial session) and will take place every week. The date and time for each session will be agreed at the previous session, but whenever possible it will be at the same time, on the same day, every week.

One to one counselling sessions are £30 for 50 minutes and £35 for 1 hour. Home visits are 40 pounds per 50 minute sessions

Do you have an cancellation policy?

If you are unable to attend for any reason , you will be expected to give 24 hours notice wherever possible on 078-67303077 (Text Or Leave a voicemail message.)

I will do my utmost to ensure that you have 24 hours notice should I be unable to attend the session for any reason.

How much will cancellation fees cost?

If a session is missed due to illness and notice has been given, these will not count as missed appointments. Failure to notify non attendance may result in the session fee being payable.

I'm nervous and anxious, will I have to rush into things?

Absolutely not, my role is to ensure that you feel comfortable enough to discuss your issues. You'll not be forced or rushed into things. The session is set to suit your needs and pace.

What about confidentiality?

I offer confidentiality and this will not be broken within your agreement except in the following circumstances:
  • I suspect that a child or vulnerable adult may be in danger of abuse
  • I gain knowledge that you or another person is at risk of serious physical harm.
  • I gain knowledge of an act of terrorism in connection with you.
  • I am ordered to do so by a court of law
  • Some aspects of the session may be discussed within my supervision. Supervision is required of all counsellers to ensure the best practices and ethical standards are being met. Your identity will not be discussed.

In practice, if I felt it necessary to break the confidentiality between us I would discuss the matter with you first, to gain your approval wherever possible, and to agree the best way forward.

How can I reach you?

You can communicate via e-mail joannamarkvoort@btinternet.com or call me within working hours Mon-Fri 10-6pm, Sat 10-3pm.                  Tel. 07867-303077

Where are your premises?

I am based in Southwick, West Sussex. You can catch the public bus service via the no. 46 and no.2. If you come by Bus 46, the nearest bus stop is Kings road.

The nearest train station is Southwick, it's about 15 - 20 minute walk to our premises.

Unrestricted parking is readily available at all times.